In March 1999, the quality of both product and service of furniture industry was still inconsistent. In this case, THE-OUTFIT became the first enterprise providing the service "Eight-year Free Warranty", which was highly trusted and respected by customers based on the superior product quality and fast, considerate and humanized service, becoming the outstanding enterprise with good service in furniture industry. The praise from customers makes THE-OUTFIT staff more appreciate and cherish the true meaning of carefulness.
Detailed Rules and Regulations of Eight-year Free Warranty
Object of warranty rights and interests:
The Buyer of Purchase Contract; if the Buyer sells the bought products to the third party, the third party shall not enjoy the related rights and interests.
Range of warranted product:
Furniture product bought by the Buyer of Purchase Contract from THE-OUTFIT Company.
Implementation of These Rules and Regulations
The buyer shall present Purchase Contract, Payment Evidence and Warranty Certificate.
Rules for free maintenance:
THE-OUTFIT Company shall provide warranty and free maintenance service for the quality problem of machinery parts and manufacturing of furniture within eight years since the date of buying THE-OUTFIT product.
Rules for service:
I. Pre-sale service:
Provide Professional consultation service;
Provide door-to-door product introduction by professional sales personnel;
Display products in showroom/provide project watching;
Provide free computer aided drawing;
Provide product simulation or demonstration service;
Provide furniture temporary borrowing service.
Provide professional project management service;
Provide free urban transportation;
Provide professional project installation and maintenance;
Provide once comprehensive cleaning service before product acceptance;
Provide eight-year warranty service since the date of product acceptance;
Regularly arrange person to inspect furniture after product putting into service;
During warranty period, provide furniture cleaning, renovation, relocation, dismounting and other service according to customers' requirement;
Provide regular telephone interview and after-sale tracking.
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